About Our Products

Customization

Do you provide sample?
Yes! Samples can be requested through our sample request form.

Sample requests can take up to more than 5-7 business to process. Sale periods cannot be extended due to delays in sample requests. Kindly note, samples are available for wood finish and/or fabric and leather cuttings, however speciality materials such as metal, marble or glass are not available as samples.

Can I have my furniture made with my own fabric?
While some manufacturers allow their products to be customized with your own fabric, not all brands provide this service. For more information, please reach out to our team at csr@graysonliving.com or call us at (888) 432-4477 for more details.

 

Product Issues

My product arrived damaged/defective
We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

If you refuse the whole shipment, including undamaged items, you are responsible for accepting the re-delivery of the undamaged items within 7 days, in addition to all costs associated with the re-delivery including but not limited to storage fees.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. 

Follow this link to file your claim, click here.

 

Product Info

General Care
Most of our products use delicate materials including exotic wood veneers, natural stone, and textured metals. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Use coasters and mats under glasses and hot dishes. Natural materials do stain from liquids and burn from excess heat.

Product Care instructions are suggested, and no warranty is implied since results may vary.

Uneven Furniture
If your furniture appears to be uneven, check that your floor is level. Many pieces have adjustable bases to accommodate this.

Misaligned Doors
If your cabinet doors appear to be uneven, check that your floor is level. Additionally, most doors can be adjusted with a simple screw driver.

Marble
Our marble pieces have a coat of waxy sealant which will provide basic protection; however, due to the porous nature of marble, we advise you to be cautious with any spills.

Sealant slows the absorption of liquids, however cannot prevent stains. Sealant does not prevent etching. This is physical damage to the stone and we therefore recommend using coasters, place mats or other surface protectors and avoiding contact with acidic and alkaline foods as best as possible.

To protect and maintain marble, we recommend purchasing a special marble cleaner and an additional sealant. We recommend re-sealing marble every year.

Due to its organic composure, marble pieces will contain “fissures.” Fissures are described as cracks, breaks or fractures in the rock and are part of the natural make up of all mineral bearing material, just as the variations in colour. Fissures do not follow a particularly straight line and can often be felt to the touch. Fissures will show up in various areas of the marble whereas a crack will likely only be in one place and will have a straight and well-defined consistent path.

Leather
Dust with a dry cloth and vacuum for regular maintenance. If stains become apparent, blot stains immediately and wipe surface with a lightly dampened cloth and mild detergent. Do not spot clean; wipe the entire area and then dry with a clean cloth. Do no use saddle soap, abrasive cleaners or detergents or ammonia.

Fabric
Regular Care: Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains: Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. For small stains, use warm distilled water and blot up the stain with a clean cloth. For large or stubborn stains, we recommend consulting a furniture specialist for professional care.

Cushion
Cushions may appear creased when removed from packaging upon arrival. When air begins to circulate, they will return to their original form. Fluff cushions weekly to keep them full and rotate regularly if possible.

Wood
Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a specialist.

Hardware
Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

Dishwasher Safe
Items listed as dishwasher safe may contain colors that are melted into the glaze at 1000 degrees C. Here the glaze softens and the decor sinks into it, thus making color and luminosity indestructible and dishwasher safe. It is scratch- and wear-resistant. However, gold decors are not totally scratch resistant by virtue of their natural material properties.