Once you have placed your order with us, you will receive an email with details on the fulfillment process and an estimated ship date. Once your order ships, you will be assigned a local delivery agent and a tracking number to check for the latest updates.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Deliver appointments are 4-hour windows scheduled Monday through Friday.

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

We do! We can coordinate shipping outside the 48 contiguous United States, including, but not limited to, Mexico, Canada, Alaska, and Hawaii. Please note that additional shipping, brokerage fees and taxes/duties will apply.

Orders shipped outside the contiguous U. S. are not eligible for returns except where damages or defects apply. In addition, shipping will take a few weeks longer for your order to arrive.  For more accurate shipping rates, please fill out our delivery request form.

Upon placing an order with us, you will receive an automated confirmation with the details on your purchase. After your order is processed and scheduled by one of our customer service agents, you will receive an email with details on the fulfillment process and an estimated ship date.

Make sure to check your spam or junk folders, as sometimes they may appear there. Please also make sure to add us to the safe senders list to receive our future updates. If you are not getting any emails from us please do not hesitate to contact us.  

Changing your delivery address is easy. Contact us and we will update your details. If you order is scheduled for shipping, changing your delivery address is not usually possible, and you may be charged for an address change.

Once your order has shipped and you have received your shipment confirmation email, the carrier will reach out to you to schedule delivery to your home! Please refer to your tracking number to check for the latest status for your delivery or if the carrier requires any documentation to be filed.

Yes! Samples can be requested through our sample request form.

Sample requests can take up to more than 5-7 business to process. Sale periods cannot be extended due to delays in sample requests. Kindly note, samples are available for wood finish and/or fabric and leather cuttings, however speciality materials such as metal, marble or glass are not available as samples.

While some manufacturers allow their products to be customized with your own fabric, not all brands provide this service. For more information, please reach out to our team at csr@graysonliving.com or call us at (888) 432-4477 for more details.

Most of our products use delicate materials including exotic wood veneers, natural stone, and textured metals. As such, we recommend avoiding exposure to direct sunlight, heat or humidity to prevent fading and cracking. Use coasters and mats under glasses and hot dishes. Natural materials do stain from liquids and burn from excess heat.

Product Care instructions are suggested, and no warranty is implied since results may vary.

Once a month, surface clean with a soft cloth and quality cleaner specified for wood along the grain according to the manufacturer’s instructions. Twice a year, polish with a quality wooden furniture polish. Do not use aerosol cleaners or polishes, or oil-based, wax or abrasive polishes. If stains occur, blot immediately and apply a non-aerosol, non-abrasive wood cleaner according to the manufacturer’s instructions. Spot test to ensure there will be no discoloration. If the stain or blemish is still present, please consult a specialist.

Regular Care:Vacuum regularly with an upholstery attachment. Flip, rotate and fluff removable cushions regularly to ensure even wear and increase longevity. Feather and down cushions have excellent recovery, but much like down comforters, pillows need to be fluffed frequently to restore their loft. Some feather loss is normal. Vacuuming with an upholstery attachment between the fabric casings and cushions will help prevent feathers from poking through the fabric. To minimize fading, avoid placing your upholstered furniture in direct sunlight. Dark fabrics and natural fibers like cotton are most susceptible to fading. An annual professional cleaning will keep your upholstered furniture looking its best.

Stains:Treat stains immediately for the best results. Blot up as much of the spill as possible with a clean, dry, white cloth. Don't rub. For small stains, use warm distilled water and blot up the stain with a clean cloth. For large or stubborn stains, we recommend consulting a furniture specialist for professional care.

Hardware may loosen over time. Check the stability of tables and chairs regularly to make sure all connections are tight. You may, from time to time, need to tighten bolts and other parts.

Estimated 7 - 10 business days in transit.
Standard Shipping includes an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

Standard delivery is $99 for most items. Free standard delivery is available for orders $1,500+ for delivery within the US, excluding Hawaii and Alaska.

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Delivery appointments are 4-hour windows scheduled Monday through Friday. Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply).

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

Grayson Living upholds a very strict return policy. Please make your purchases very, very carefully.
If you change your mind about an item, please contact us at csr@graysonliving.comto initiate a return. Eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

Orders shipped with free shipping will be assessed the real value of the shipping costs associated with the order.

Returns requests must be received within 7 days from the delivery or pick-up date, and in original condition and in original packaging. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) have been returned to the warehouse and have been inspected by our receiving team can the refund be issued.

Additional Terms:
- Non-stock items and custom orders are not returnable and non-refundable.
- Floor Samples and all items marked as final sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is.
- Orders that are not deliverable due to size or weight will be subject to our return policy. Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. 

Orders can be cancelled within 24 hours of time of placement. Orders which are cancelled 24 hours past the time of placement are subject to our return policy.

Cancellation requests and changes must be made within 24 hours of placing your order. Changes after the grace period are subject to our standard return policy. If you change your mind about an item, please note that eligible returns are subject to a non-negotiable 35% restocking fee, in addition to outbound and return shipping and delivery charges.

We stand behind the quality of the products we sell. All orders are inspected prior to shipping, however damages and defects happen once in a while.

Please inspect your order at the time of delivery. If damage is noted, you must sign off with the delivery agent “Damaged Upon Arrival”.

For orders dropped off with our standard delivery service, please inspect all packaging for any defects such as tears or crush marks. It is important to note these issues on the delivery paperwork prior to signing the proof of delivery.

If an item is structurally intact and usable, accept the item. If an item is structurally damaged and completely unusable, refuse the item.

Damaged or defective items are typically repaired or replaced.

Damages and other product claims must be reported via our online claim form within 24 hours of delivery. Once your claim form is received, an email confirmation with your ticket request number will be sent. Follow this link to file your claim, click here.