Caracole Upholstery X Factor Sofa

Estimated Shipping date

The shipping estimates listed on our website are approximated by the manufacturer. Most items ship directly from the vendor’s warehouse and we recommend checking with one of our sales associates to verify current availability on an item.

Standard Shipping (No Unboxing) - Estimated - 7 - 10 business days in transit

Standard Shipping includes an appointment and delivery to the nearest dry area of your home. Item will be left in the box, without unpacking any shipping materials. A signature will be required upon delivery, unless your order is shipped with UPS or other small parcel carrier. Small parcel carriers do not make appointments prior to delivery. Please note that stairs are not included with this delivery service.

Standard delivery is $99 for most items. Free standard delivery is available for orders $1,500+ for delivery within the US, excluding Hawaii and Alaska.

White Glove Delivery (Full Service Delivery) - Estimated - 7 - 14 business days in transit

White Glove Delivery is $279 per delivery, excluding remote areas. White Glove Delivery includes a delivery appointment, inside delivery with up to 1 flight of stairs, placement, assembly (if needed), and removal of large packaging materials. White Glove service does not include any modifications to the existing home, including but not limited to artwork or lighting. Not all items require assembly.

Items ordered together are shipped as they become ready, unless otherwise noted. If only one white glove delivery fee was charged, the first shipment will deliver with white glove delivery; remaining items will ship with standard shipping (no unboxing).

If you would like to request additional white glove deliveries, each request will be $199 per additional delivery. Please contact customer service to request changes to your preferred delivery method.

White Glove Delivery is subject to availability and may not be available in some remote areas. If white glove delivery is not available, you will be contacted by customer service and refunded of the delivery fee paid. Request to change the delivery method or address, after your order is placed, is subject to availability. Full payment on any delivery or change of address fees will need to be collected prior to processing your request. If we are unable to fulfill your request, the fee will be refunded back to your original payment method.

Delivery Appointments

When your order is at your local distribution center, a delivery agent will contact the number on file to schedule for delivery. Delivery appointments are 4-hour windows scheduled Monday through Friday. Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply).

If your order was shipped via small parcel courier ( UPS, FEDEX ) you will not be called for a delivery date. Please track your order online to ensure that you are home on the delivery date.

Special Circumstances Deliveries

Inform the carrier if you have any circumstances that could affect the delivery (additional fees may apply)
- Very Narrow Driveway
- Dead-end Street
- Ferry for island locations, etc. (fees may apply)
- The driver will need to park in a particular place
- Delivery through a side door or garage entrance

Deliveries to Apartments: If your order does not fit in the elevator, you will be responsible for any additional fees.

Please measure all elevators, doorways, stairways and openings to confirm that your order can be delivered. Orders that are undeliverable will be subject to our standard return policy and a 35% restocking fee.  

Missing Your Delivery Appointment 

If you are not available for your delivery appointment, you will be subject to additional fees such as storage charges and/or re-delivery. Carriers re-delivery fees usually range from $50-$150. Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

If you need to reschedule your delivery appointment, please contact the carrier at least 24 hours in advance.

Shipping to Alaska & Hawaii 

Shipping to Hawaii & Alaska is available for $1299 for standard delivery only, no unboxing. Depending on the final delivery address, white glove delivery may be available for $1999. Grayson Living does not charge taxes when shipping to Hawaii or Alaska.

For more accurate shipping rates, please fill out our delivery request form.

Shipping to Canada & Mexico

Shipping to Canada is $899 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed. 
Shipping to Mexico is $2,999 per order for standard delivery with no unboxing. VAT, Duties and Customs Clearance Fees are additional and charged after the order is placed. 

For more accurate shipping rates, please fill out our delivery request form.
Grayson Living prices do not include duties. VAT is assessed and billed separately.